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Privacy Policy

Speedz Casino > Privacy Policy
Last updated: 29/04/2026
Relevance verified: 07/05/2026

About This Policy

This Privacy Policy explains how Speedz Casino collects, uses, stores, and shares personal information in connection with the services available at speedz-casino-new-zealand.com. It applies to all players who access the platform from New Zealand and has been prepared in accordance with the Privacy Act 2020, which governs the handling of personal information in New Zealand and sets out the Information Privacy Principles (IPPs) that every organisation collecting personal data is required to follow.

By registering an account, visiting the site, or using any of the services offered, you acknowledge that your personal information will be handled as described in this document. If you have questions about any part of this policy, you can reach us directly before providing any personal details.

Who We Are

Speedz Casino operates under licence OGL/2024/110/0173 and is registered at 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand. We are the data controller responsible for the personal information you provide when using our platform.

If you need to contact us regarding privacy matters specifically, you can do so through the following channels:

What Personal Information We Collect

We collect personal information when you interact with Speedz Casino. The type of information collected depends on the nature of the interaction, but generally falls into the following categories:

Information You Provide Directly

  • Full legal name and date of birth
  • Residential address in New Zealand
  • Email address and phone number
  • Username and account password (stored in encrypted form)
  • Payment details, including card information (handled via our payment processors) and cryptocurrency wallet addresses
  • Copies of identity documents submitted for KYC verification, such as a New Zealand passport, driver licence, or other government-issued photo ID
  • Proof of address documents, such as a utility bill or bank statement dated within the last three months
  • Any correspondence you send to our support team

Information Collected Automatically

  • IP address and approximate geographic location
  • Device type, operating system, and browser version
  • Session data, including login times, session duration, and pages visited
  • Game activity records, including wagers placed, games accessed, and results
  • Deposit and withdrawal transaction history
  • Cookies and similar tracking technologies (see the Cookie Policy section below)

Information from Third Parties

In some circumstances, we receive personal information from third-party sources as part of our legal and regulatory obligations. This includes identity verification results from KYC and AML service providers, fraud risk scores from payment processing partners, and information provided by regulatory authorities where required by law.

Why We Collect Your Personal Information

Under Principle 1 of the Privacy Act 2020, personal information must only be collected for a lawful purpose that is directly connected to the organisation’s functions. Below are the specific purposes for which Speedz Casino collects and uses your data:

Account Registration and Management

To create and maintain your player account, verify your identity, process deposits and withdrawals, and provide you with access to the games and services on the platform. This is necessary to fulfil the contractual relationship between you and Speedz Casino when you register.

Identity Verification and Age Confirmation

New Zealand law, including the Gambling Act 2003, prohibits gambling services from being provided to persons under the age of 18. We are required to verify that every account holder meets this threshold before real-money play is permitted. This verification process is also part of our obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), which applies to gambling operators in New Zealand and requires us to confirm the identity of customers and keep records of those confirmations.

Legal and Regulatory Compliance

Our gaming licence OGL/2024/110/0173 carries obligations around record-keeping, responsible gambling monitoring, and reporting. We use your information to comply with these obligations and to respond to any requests from regulatory authorities under applicable New Zealand law. This includes retaining transaction records and account activity logs for the periods prescribed by legislation.

Anti-Money Laundering Obligations

Under the AML/CFT Act 2009, Speedz Casino is required to conduct customer due diligence, monitor transactions for unusual patterns, and report suspicious activity to the relevant authorities. Personal information, including identity documents and financial transaction history, is used as part of this process. We do not have discretion over these obligations; they are a condition of operating a licensed gambling service in New Zealand.

Responsible Gambling

We use account activity data to identify patterns that may indicate problem gambling behaviour, including unusually high frequency of play, large increases in deposit amounts, or attempts to reverse self-exclusion decisions. This monitoring is part of our responsible gambling programme and aligns with the expectations set out in the Gambling Act 2003 regarding the welfare of players.

Communications and Support

To respond to enquiries submitted via live chat, email, or phone, and to send you information about your account, including withdrawal confirmations, security alerts, and verification requests. We may also send you promotional communications about bonuses and offers where you have opted in to receive them. You can withdraw consent for marketing communications at any time through your account settings or by contacting support.

Platform Security and Fraud Prevention

To detect and prevent fraudulent account activity, unauthorised access, bonus abuse, and other activities that breach our Terms and Conditions or applicable law. Security monitoring is a legitimate interest that protects both individual players and the integrity of the platform as a whole.

Service Improvement

Aggregated, anonymised data derived from player activity may be used to understand how the platform is used, identify technical issues, and make improvements to the interface and game catalogue. This data is not used in a form that identifies individual players.

Legal Bases for Processing

Speedz Casino processes personal information on the following grounds:

  • Contractual necessity: Processing required to open and operate your account and fulfil the services you have requested.
  • Legal obligation: Processing required to comply with the Privacy Act 2020, the AML/CFT Act 2009, the Gambling Act 2003, and any other applicable New Zealand legislation.
  • Legitimate interests: Processing necessary for fraud prevention, security monitoring, and responsible gambling oversight, where those interests are not outweighed by your privacy rights.
  • Consent: Processing based on your explicit agreement, such as receiving promotional emails or push notifications. You may withdraw consent at any time without affecting the lawfulness of processing that occurred before withdrawal.

How We Share Your Personal Information

Speedz Casino does not sell personal information to third parties. We share your data only where necessary and only with the categories of recipient listed below:

Payment Processors

To complete deposits and withdrawals, your payment information is processed by our payment partners. For card transactions, this involves Visa and Mastercard’s processing infrastructure. For Apple Pay and Google Pay transactions, data is handled in accordance with those providers’ own privacy frameworks. For cryptocurrency transactions involving Bitcoin, Ethereum, and USDT, wallet address data is used to complete transfers on the relevant blockchain network. Each payment provider operates under its own privacy and security standards, and we select partners who meet established security benchmarks.

Identity Verification Providers

When you submit KYC documents, we share that information with our identity verification partners who confirm document authenticity and match your details against relevant databases. These providers are bound by confidentiality obligations and are only permitted to use your data for the specific verification purpose for which it was shared.

Regulatory Authorities

We are required by law to share certain information with regulatory authorities. This includes reporting obligations under the AML/CFT Act 2009 and any lawful requests from the New Zealand Police, the Department of Internal Affairs, or other competent authorities acting within their legal powers. We do not share information with authorities beyond what is legally required.

Responsible Gambling Organisations

Where a player is subject to a self-exclusion order or where we identify a serious responsible gambling concern, limited information may be shared with organisations supporting that player’s welfare, including BeGambleAware and Gambling Therapy. Any such sharing is carried out in the player’s interests and within the bounds permitted by applicable law.

IT and Infrastructure Providers

Like all online platforms, we use third-party services for hosting, database management, security monitoring, and customer support infrastructure. These providers access personal data only to the extent required to perform their technical functions and are contractually obligated to protect it.

Game Software Providers

Certain game providers, including Evolution, Play’n Go, PG Soft, Pragmatic Play, and others whose titles appear in our catalogue, may receive session-level technical data as part of game delivery. This is typically limited to what is required to load and run the game correctly and does not include your full account details.

International Data Transfers

Some of the third parties with whom we share data operate servers outside New Zealand. Where personal information is transferred internationally, we take reasonable steps to ensure that the receiving party provides a comparable level of protection to that required under the Privacy Act 2020. This may involve contractual arrangements, data processing agreements, or reliance on the recipient’s jurisdiction having equivalent privacy protections recognised by the New Zealand Privacy Commissioner.

How Long We Keep Your Information

Speedz Casino retains personal information for as long as it is necessary to fulfil the purposes described in this policy and to comply with legal obligations. In practice, this means:

  • Account information and transaction records are retained for a minimum of five years following the closure or termination of an account, in accordance with AML/CFT Act 2009 record-keeping obligations.
  • KYC documents and identity verification records are retained for the same minimum period of five years after the end of the business relationship.
  • Support communications are retained for up to three years unless there is an active legal or regulatory matter that requires longer retention.
  • Marketing consent records are kept for as long as necessary to demonstrate that consent was properly obtained and to honour any withdrawal of consent.
  • Technical logs and session data used for security and fraud detection are typically retained for up to twelve months, after which they are deleted or anonymised.

When personal information is no longer required, it is securely deleted or anonymised in a manner that prevents re-identification.

Cookies and Tracking Technologies

Speedz Casino uses cookies and similar technologies on the platform. A cookie is a small text file placed on your device when you visit a website. We use them for the following purposes:

Essential Cookies

These are necessary for the platform to function. They keep you logged in during your session, remember your preferences, and ensure the site displays correctly. These cookies cannot be disabled without breaking core functionality.

Analytics Cookies

These help us understand how players interact with the site, which pages are most visited, and where technical problems occur. Data collected through analytics cookies is aggregated and does not identify you individually.

Preference Cookies

These remember settings you have chosen, such as your preferred language or game lobby layout, so you do not have to re-select them on each visit.

Marketing Cookies

Where you have consented, these cookies allow us to show you relevant promotions and bonus offers based on your activity on the platform. You can withdraw this consent at any time through your browser settings or by contacting our support team.

Full details of the cookies we use, their names, duration, and how to manage them are set out in our Cookie Policy, which is available separately on the site.

Your Rights Under the Privacy Act 2020

The Privacy Act 2020 gives New Zealand residents specific rights in relation to their personal information. Speedz Casino is committed to honouring these rights in practice, not just on paper.

Right of Access

You have the right to request a copy of the personal information we hold about you. Under Principle 6 of the Privacy Act 2020, we must respond to your request within 20 working days. We may ask you to verify your identity before releasing the information, which is a standard step to prevent unauthorised access to your data.

Right of Correction

Under Principle 7 of the Privacy Act 2020, you have the right to request that inaccurate personal information held by us be corrected. If we disagree that a correction is warranted, we will note your request alongside the disputed information.

Right to Complain

If you believe we have interfered with your privacy, you have the right to make a complaint. You can do this by contacting us directly in the first instance. If you are not satisfied with our response, you may escalate the matter to the Office of the Privacy Commissioner at www.privacy.org.nz or by calling 0800 803 909. The Privacy Commissioner has authority to investigate complaints and take enforcement action where breaches of the Privacy Act 2020 are established.

Right to Withdraw Consent

Where we process your data based on consent, such as for marketing communications, you may withdraw that consent at any time. Withdrawal does not affect any processing that took place before you withdrew consent. You can opt out of marketing emails using the unsubscribe link included in each message, or by contacting support directly.

Security of Your Personal Information

Speedz Casino takes the security of personal information seriously and maintains technical and organisational measures designed to protect it against unauthorised access, disclosure, alteration, and destruction. These measures include:

  • SSL encryption for all data transmitted between your browser or app and our servers
  • Encrypted storage of passwords and sensitive account credentials
  • Access controls that limit internal access to personal data on a need-to-know basis
  • Regular security assessments of our systems and third-party providers
  • Two-factor authentication options available within account security settings
  • Monitoring systems designed to detect unusual account activity or unauthorised login attempts

No online system is completely immune to risk. If you have reason to believe your account has been compromised, contact our support team immediately via live chat or at support@speedz-casino-new-zealand.com.

In the event of a privacy breach that is likely to cause serious harm to affected individuals, we will notify the Privacy Commissioner and affected players as required under Part 6 of the Privacy Act 2020.

Responsible Gambling and Your Data

Speedz Casino uses personal information, including account activity, deposit frequency, session duration, and self-exclusion history, as part of its responsible gambling framework. This use is consistent with our obligations under the Gambling Act 2003 and reflects our commitment to player welfare.

If you set a deposit limit, cooling-off period, or self-exclusion through your account, those decisions are recorded and enforced using your personal data. Self-exclusion records are maintained even after account closure to prevent re-registration during the exclusion period. This retention is necessary for the protection of the player and is not subject to deletion requests during the active exclusion period.

If you are concerned about your gambling, you can access free and confidential support through:

Minors and Age Restrictions

Speedz Casino does not knowingly collect personal information from anyone under the age of 18. Our platform is strictly for adults, and access by minors is prohibited under the Gambling Act 2003. If we discover that an account has been registered by a person under 18, the account will be closed immediately, any funds held will be handled in accordance with our Terms and Conditions and applicable law, and the personal information associated with the account will be deleted except where retention is required for legal or regulatory purposes.

If you believe a minor has accessed our platform using your details or someone else’s, please contact us immediately at support@speedz-casino-new-zealand.com.

Links to Third-Party Sites

Our platform may contain links to external websites, including the sites of game providers, payment partners, and responsible gambling organisations. This policy applies only to Speedz Casino and does not extend to any third-party site you visit from our platform. We recommend reviewing the privacy policy of any external site before providing personal information to it.

Changes to This Policy

We review this Privacy Policy periodically and update it where necessary to reflect changes in how we operate, in applicable legislation, or in guidance from the Privacy Commissioner. Where changes are material, we will notify registered account holders by email or through a notice within the platform. Continued use of the platform following notification constitutes acceptance of the updated policy. If you do not agree with the changes, you should close your account and contact us to arrange the handling of your personal information accordingly.

How to Contact Us About Privacy

If you have a question about how your personal information is handled, want to make an access or correction request, or want to raise a privacy concern, please get in touch using any of the following:

We aim to respond to all privacy enquiries within five working days. For formal access and correction requests under the Privacy Act 2020, the statutory response period is 20 working days from the date we receive your request.

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at www.privacy.org.nz.

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