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Terms & Conditions

Speedz Casino > Terms & Conditions
Last updated: 29/04/2026
Relevance verified: 07/05/2026

1. Introduction and Acceptance of Terms

These Terms and Conditions govern the relationship between you and Speedz Casino, operated by the entity holding licence OGL/2024/110/0173, with registered premises at 155 Fanshawe Street, Auckland CBD, Auckland 1010, New Zealand. By registering an account, accessing any part of the platform at speedz-casino-new-zealand.com, or placing any wager, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety.
If any part of these Terms is not acceptable to you, you must not use the platform. Continued use of the site following any published changes constitutes your acceptance of the revised Terms.
These Terms should be read together with our Privacy Policy, Cookie Policy, and Responsible Gambling Policy, all of which form part of the agreement between you and Speedz Casino.

2. Licence and Regulatory Framework

Speedz Casino operates under licence number OGL/2024/110/0173. All gambling activities offered through the platform are conducted in accordance with applicable regulatory requirements and the conditions attached to this licence.
New Zealand’s primary gambling legislation, the Gambling Act 2003, governs domestic gambling operators. Speedz Casino serves New Zealand residents through its offshore-licensed platform. Nothing in these Terms is intended to misrepresent the legal position of offshore online gambling under New Zealand law, which does not prohibit individual players from accessing offshore-licensed services.
The platform complies with anti-money laundering obligations under the Anti-Money Laundering and Countering Financing of Terrorism Act 2009 (AML/CFT Act), and handles all personal data in accordance with the Privacy Act 2020 (New Zealand).

3. Eligibility

3.1 Age Requirements

Speedz Casino is strictly available to persons aged 18 years or over. This is a firm requirement and is not subject to any exception. We take the minimum age requirement seriously and will verify the age of every account holder as part of our standard verification process.
If we have any reason to believe that an account is being operated by or on behalf of a person under the age of 18, we will suspend the account immediately pending investigation. Any funds held in such an account, including winnings, will be forfeited and the account permanently closed.

3.2 Jurisdictional Restrictions

By registering, you confirm that accessing and using online gambling services is lawful in the jurisdiction where you reside. Players from certain jurisdictions are not permitted to register or play, regardless of how they access the site. Attempting to circumvent geographic restrictions using a VPN, proxy, or similar technology is a breach of these Terms and may result in permanent account closure and forfeiture of all associated balances.

3.3 One Account Per Person

Each individual may hold only one registered account with Speedz Casino. Operating multiple accounts, whether under your own name or under different identities, is prohibited. Any duplicate accounts identified will be closed, and balances may be subject to review and forfeiture depending on the circumstances.

3.4 Personal Use Only

Accounts are for personal use only. You may not operate an account on behalf of another person or allow a third party to use your account credentials. Sharing login details or account access is a breach of these Terms.

4. Account Registration and Verification

4.1 Registration Requirements

To register an account, you must provide accurate, current, and complete information. This includes your full legal name, date of birth, residential address in New Zealand, email address, and contact number. Providing false information at the point of registration is a serious breach and may result in account suspension, balance forfeiture, and referral to relevant authorities where required by law.

4.2 Know Your Customer Verification

Speedz Casino is required to carry out identity verification on all accounts as part of our obligations under the AML/CFT Act 2009. Verification is mandatory before any withdrawal can be processed and may be required at other stages of account activity.
Documents we may request include:

  • A valid, government-issued photo ID (New Zealand passport, New Zealand driver licence, or equivalent)
  • A recent utility bill, bank statement, or official correspondence confirming your New Zealand residential address, dated within the last three months
  • Source of funds documentation in certain circumstances
  • Additional documentation as required by our compliance team

We recommend completing verification as early as possible after registering your account. Doing so removes any delay when you are ready to make a withdrawal. Documents submitted for verification are processed securely and handled in accordance with our Privacy Policy and the Privacy Act 2020.

4.3 Account Security

You are responsible for keeping your account credentials secure. If you suspect that your username or password has been compromised, you must contact us immediately at support@speedz-casino-new-zealand.com or by calling +64 9 812 9402. Speedz Casino will never ask for your password through any communication channel.

5. Deposits

5.1 Accepted Payment Methods

Speedz Casino accepts deposits via the following methods:

  • Visa
  • Mastercard
  • Apple Pay
  • Google Pay
  • Bitcoin (BTC)
  • Ethereum (ETH)
  • Tether (USDT)

All deposits must be made from a payment method that is registered in your own name. Third-party deposits are not permitted under any circumstances. Any deposit identified as originating from a third-party source will be returned, and the account may be subject to further review.

5.2 Minimum and Maximum Deposits

Minimum and maximum deposit limits apply and are displayed within the cashier section of your account. These limits may vary by payment method. We reserve the right to adjust deposit limits in response to responsible gambling settings you have activated or as part of account-level risk assessments.

5.3 Currency

Deposits made in New Zealand Dollars (NZD) are accepted directly. Where a payment is made in another currency, conversion will apply at the rate determined by your payment provider. Speedz Casino does not control exchange rates applied by external payment processors.

5.4 Processing Times

Deposits are typically credited to your casino account within minutes. Cryptocurrency deposits may take slightly longer depending on network confirmation times. If a deposit has not been credited within a reasonable timeframe, please contact our support team.

6. Withdrawals

6.1 Withdrawal Processing

Withdrawal requests are processed once your account verification is complete and all applicable wagering requirements have been satisfied. We aim to process withdrawal requests promptly. Cryptocurrency withdrawals are generally the fastest, with most processed without unnecessary delay once approved. Card withdrawals are subject to the processing timelines of the relevant financial institution, which can take between one and three business days after casino approval.

6.2 Withdrawal Conditions

The following conditions apply to all withdrawal requests:

  • Your account must be fully verified before any withdrawal is released
  • Withdrawals must be made to the same payment method used for the deposit where technically possible
  • Any active bonus funds and their associated wagering requirements must be completed or forfeited before a withdrawal of real money funds can be processed
  • We reserve the right to carry out additional verification checks prior to approving any withdrawal

6.3 Withdrawal Limits

Withdrawal limits, including any applicable daily, weekly, or monthly maximums, are displayed in the cashier section of your account. We reserve the right to pay out large wins in instalments where necessary, and we will communicate this to you in advance if it applies.

6.4 Dormant Account Balances

If your account has been inactive for an extended period, dormancy terms may apply. You will be notified in advance if an account is approaching dormancy status. Please contact us to reactivate your account and access any remaining balance.

7. Bonuses and Promotions

7.1 General Bonus Terms

Speedz Casino offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to specific terms and conditions that are published alongside each offer. These Terms set out the general framework, but the individual promotion terms take precedence on any matter specific to that offer.

7.2 Wagering Requirements

All bonuses are subject to wagering requirements before any winnings derived from bonus funds can be withdrawn. The wagering requirement applicable to any specific bonus is stated clearly on the relevant promotion page. It is your responsibility to read and understand the wagering requirement before claiming any offer.

  • Wagering requirements specify the total value of bets that must be placed using bonus funds before a withdrawal can be made
  • Not all games contribute equally to wagering requirements. Contribution rates by game type are listed on the relevant promotion page
  • If a withdrawal is requested before wagering requirements are met, the bonus and any associated winnings will be forfeited

7.3 No Deposit Bonus

The NZ$20 Free Play no deposit bonus is available to newly registered and verified players. One no deposit bonus per player, household, IP address, and device applies. This bonus is subject to its own separate terms, including maximum withdrawal limits on any winnings generated from the free play credit.

7.4 Welcome Bonus

The Welcome Package and any Flash Bonus offers are available to eligible new depositing players only. To qualify, you must register a new account and make a qualifying deposit in accordance with the terms of the specific offer. Deposits made using certain payment methods may not qualify for bonus eligibility. Details are confirmed on each offer’s dedicated page.

7.5 Bonus Abuse

Speedz Casino takes bonus abuse seriously. Behaviour that constitutes abuse includes, but is not limited to, creating multiple accounts to claim bonuses more than once, using bonus funds in a manner designed to exploit wagering requirements with minimal risk, using technical exploits, or colluding with other players. Any account found to be engaged in bonus abuse may have its bonuses removed, winnings forfeited, and the account suspended or closed.

7.6 Promotional Changes

We reserve the right to modify, suspend, or withdraw any promotion at any time. Where possible, reasonable notice will be given to active participants in ongoing promotions.

8. Game Rules and Fair Play

8.1 Game Integrity

All games available at Speedz Casino are provided by licensed and independently audited software providers, including Evolution, Play’n Go, Playtech Live, PG Soft, Pragmatic Play, Spribe, BGaming, Evoplay, and others. Each provider is subject to certification and testing by independent testing laboratories, and game outcomes are determined by certified random number generators (RNGs) or, in the case of live dealer games, by the physical outcomes of real-world equipment operated by trained dealers in licensed studios.

8.2 Return to Player (RTP)

Theoretical RTP figures for games are available within the game’s information panel or through the relevant provider’s published materials. The theoretical RTP reflects the expected return over a statistically significant number of rounds and does not represent a guaranteed return during any individual playing session.

8.3 Malfunctions

In the event of a technical malfunction or server error that affects the outcome of a game round, that round will be considered void and your stake will be returned. Speedz Casino is not liable for technical issues caused by your own device or internet connection. Where a malfunction results in an erroneously displayed outcome, we reserve the right to withhold any payment and investigate the cause before issuing any funds.

8.4 Disconnections

If you are disconnected from a game mid-round, the round will typically complete automatically according to the game’s pre-set rules. We recommend maintaining a stable internet connection during all gaming sessions. Speedz Casino accepts no liability for losses arising from connection issues on your end.

8.5 Prohibited Strategies

The use of software, bots, automated scripts, or any technology designed to give an unfair advantage over the house or other players is strictly prohibited. Any player found to be using such tools will have their account suspended and any associated balances reviewed.

9. Responsible Gambling

9.1 Our Commitment

Speedz Casino is committed to promoting responsible gambling practices. Gambling should be treated as a form of entertainment with a cost attached to it, not as a method of generating income or a way of addressing financial difficulties.

9.2 Player Tools

The following tools are available within your account settings and can be applied without the need to contact customer support:

  • Deposit limits: Set a daily, weekly, or monthly cap on how much you deposit
  • Session time limits: Restrict how long you can remain logged in during a single session
  • Reality checks: Receive on-screen notifications at intervals you choose, reminding you how long you have been playing
  • Cooling-off period: Take a temporary break from gambling by suspending your account for a specified period
  • Self-exclusion: Request a longer-term exclusion from the platform if you feel that gambling is causing you harm

Increases to deposit limits take effect with a delay to allow time for reflection. Reductions to limits or self-exclusion requests take effect immediately.

9.3 External Support

If gambling has stopped being enjoyable and has started affecting your finances, relationships, or mental health, support is available. New Zealand’s Problem Gambling Foundation operates the free, confidential Gambling Helpline at 0800 654 655, available 24 hours a day, seven days a week. Online support is also available through Gambling Therapy and BeGambleAware.

9.4 Underage Gambling Prevention

We encourage all account holders who share a device with family members, particularly children, to use parental control software and to keep account credentials private. We support the use of filtering tools such as those provided by organisations dedicated to protecting young people from gambling-related content.

10. Anti-Money Laundering and Financial Compliance

Speedz Casino operates in compliance with the Anti-Money Laundering and Countering Financing of Terrorism Act 2009. We are required to monitor transactions, verify identities, and report suspicious activity to relevant authorities where required by law.
As part of our AML obligations, we may:

  • Request documentation confirming the source of funds deposited into your account
  • Place holds on withdrawals pending satisfactory completion of enhanced due diligence
  • Report transactions or account activity to the New Zealand Police Financial Intelligence Unit or other relevant agencies where legally required
  • Restrict or close accounts where we are unable to complete required checks

All information collected as part of AML checks is handled securely and is subject to the same data protection standards that apply across all of your account data.

11. Privacy and Data Protection

Speedz Casino collects, stores, and processes personal data in accordance with the Privacy Act 2020 (New Zealand). Your personal information is used to manage your account, process transactions, verify your identity, comply with legal obligations, and communicate with you about your account and relevant promotions (where you have not opted out).
We do not sell personal data to third parties for marketing purposes. Data is shared only where necessary to fulfil the purposes outlined above or where required by law.
You have the right to request access to the personal data we hold about you, request corrections to inaccurate data, and raise concerns about how your data is handled. Requests can be submitted to support@speedz-casino-new-zealand.com.
Full details of how we collect and use personal information are set out in our Privacy Policy, available on the website.

12. Intellectual Property

All content on the Speedz Casino website, including but not limited to text, graphics, logos, game interfaces, software, and page layouts, is the property of Speedz Casino or its licensors and is protected by applicable copyright and intellectual property law.
You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for your personal, non-commercial use only. You may not copy, reproduce, distribute, publish, or create derivative works from any part of the site without prior written consent from Speedz Casino.
Game content, including titles, artwork, and mechanics, remains the intellectual property of the relevant software provider and is subject to their respective licence terms.

13. Limitation of Liability

To the fullest extent permitted by applicable New Zealand law, Speedz Casino’s total liability to you in connection with any claim arising from your use of the platform is limited to the amount you have deposited and wagered during the period to which the claim relates.
Speedz Casino is not liable for:

  • Loss of profits, revenue, or anticipated winnings
  • Losses arising from technical failures beyond our reasonable control, including internet outages, third-party server failures, or device malfunctions on your end
  • Losses resulting from your failure to comply with these Terms
  • Indirect or consequential losses of any kind

Nothing in these Terms excludes or limits liability for fraud, death, or personal injury caused by our negligence, or any other liability that cannot be excluded under New Zealand consumer law, including the Consumer Guarantees Act 1993 and the Fair Trading Act 1986.

14. Complaints and Dispute Resolution

14.1 Raising a Complaint

If you have a complaint about any aspect of your experience at Speedz Casino, we encourage you to contact us as soon as possible so that we can resolve the matter promptly. Complaints can be submitted through any of the following channels:

When submitting a complaint, please include your registered account details, a clear description of the issue, any relevant dates and transaction references, and any supporting information that may help us investigate.

14.2 Resolution Timeframes

We aim to acknowledge complaints within 24 hours and to provide a substantive response within five business days. Complex complaints may take longer, and we will keep you informed of progress throughout.

14.3 Escalation

If you are not satisfied with the outcome of your complaint following our internal review, you may escalate the matter to the relevant regulatory body associated with our operating licence. Details of the escalation pathway are available upon request.

15. Suspension and Closure of Accounts

Speedz Casino reserves the right to suspend or close any account at its discretion in the following circumstances:

  • Breach of these Terms or any specific game, bonus, or promotional rules
  • Suspicion of fraudulent activity, money laundering, or other illegal conduct
  • Failure to complete identity verification within a reasonable timeframe
  • Use of software or techniques that provide an unfair advantage
  • Account activity inconsistent with genuine personal recreational gambling
  • At the player’s own request

Where an account is closed due to a player’s breach of these Terms, Speedz Casino reserves the right to withhold any outstanding balance pending investigation. Where no breach is found, genuine real-money balances will be returned to the player via their verified payment method.
Players who wish to close their account voluntarily may do so by contacting our support team.

16. Changes to These Terms

Speedz Casino reserves the right to amend these Terms at any time. Changes will be communicated to you via the email address registered to your account and will be published on this page. Continued use of the platform following the effective date of any changes constitutes your acceptance of the updated Terms.
If a proposed change is material and you do not accept it, you should close your account and withdraw any remaining balance before the change takes effect. Our support team can assist with this process.

17. Governing Law

These Terms are governed by and interpreted in accordance with the laws of New Zealand. Any dispute that cannot be resolved through our internal complaints process will be subject to the exclusive jurisdiction of the New Zealand courts, except where superseded by the regulatory dispute process attached to our operating licence.

18. Contact Information

For any questions relating to these Terms, your account, payments, or responsible gambling support, our team is available around the clock:

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